Terms of Service - CellRX

Effective Date: 12/17/2025

These Terms of Service (“Terms”) govern your access to and use of the CellRx LLC (“CellRx,” “we,” “us,” or “our”) website and related online services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you may not use the website.

1. COMPANY INFORMATION

CellRx LLC

3098 Executive Parkway, Suite 100

Lehi, UT 84043

Phone: +1 (385) 707-2373

Email: [email protected]

2. ELIGIBILITY & AGE REQUIREMENT

This website is intended for use by individuals who are 18 years of age or older. By using this website, you represent and warrant that you meet this requirement.

3. PURPOSE OF THE WEBSITE

This website is provided for:

General informational and educational purposes

Appointment booking

Intake and submission of medical information through secure forms

Communication initiation with CellRx

All medical care, consultations, documentation, and treatment occur only after a provider–patient relationship has been formally established and are conducted through HIPAA-compliant systems, including our electronic health record (Charm EHR) and secure communication platforms.

4. NO MEDICAL ADVICE

Information provided on this website does not constitute medical advice, diagnosis, or treatment.

Nothing on this website should be interpreted as:

A substitute for professional medical advice

A diagnosis or treatment recommendation

A guarantee of outcomes or results

Medical decisions are made only during formal consultations with licensed medical providers after establishing care.

5. NO EMERGENCY SERVICES

CellRx does not provide emergency medical services.

If you are experiencing a medical emergency, call 911 or seek immediate care from the nearest emergency facility. Do not use this website or any contact method provided herein for emergency medical needs.

6. TELEMEDICINE & JURISDICTION

CellRx provides medical services via telemedicine only where legally permitted and only to patients who establish care within the state of Utah.

By using this website, you acknowledge and agree that:

Treatment is limited to patients established in Utah

You are responsible for ensuring you are physically located in a jurisdiction where telemedicine services may legally be provided at the time of consultation

CellRx does not offer treatment outside its licensed jurisdiction

7. APPOINTMENT BOOKING & FORMS

Appointment booking and intake forms submitted through this website are used to:

Request appointments

Collect preliminary information

Initiate the intake process

Submission of a form or booking an appointment does not establish a provider–patient relationship.

That relationship is established only after:

Provider review

Appropriate medical evaluation

Acceptance of care

8. PAYMENTS & REFUNDS

Payments for medical procedures and services are handled through HIPAA-compliant platforms separate from this website.

All payments for medical procedures are non-refundable, except where otherwise required by applicable law.

CellRx makes no guarantees regarding treatment outcomes.

9. USER RESPONSIBILITIES

By using this website, you agree:

To provide accurate, truthful, and complete information

Not to submit false or misleading information

Not to use the website for unlawful, abusive, or disruptive purposes

Not to attempt to gain unauthorized access to systems or data

CellRx reserves the right to restrict or terminate access for violations of these Terms.

10. INTELLECTUAL PROPERTY

All content on this website — including text, graphics, logos, images, videos, and software — is the property of CellRx LLC or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, scrape, or exploit any website content without prior written permission.

11. COMMUNICATION CONSENT

By submitting information through this website, you consent to receive communications from CellRx via:

Email

Phone calls

SMS/text messages (where permitted by law)

You may opt out of non-essential communications at any time. Medical and administrative communications may still be required to provide services.

12. THIRD-PARTY SERVICES

CellRx utilizes third-party, HIPAA-compliant service providers (including EHR, telehealth, and communications platforms). We are not responsible for third-party services outside our direct control, though we require appropriate privacy and security safeguards.

13. DISCLAIMER OF WARRANTIES

This website is provided on an “as is” and “as available” basis. CellRx makes no warranties, express or implied, regarding:

Website availability

Accuracy of content

Fitness for a particular purpose

Error-free operation

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, CellRx LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or inability to access services.

Total liability shall not exceed the amount paid, if any, to access the website.

15. INDEMNIFICATION

You agree to indemnify and hold harmless CellRx LLC, its owners, providers, employees, and affiliates from any claims, damages, or expenses arising from:

Your use of the website

Your violation of these Terms

Your submission of inaccurate or unlawful information

16. GOVERNING LAW & VENUE

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

Any disputes arising from these Terms or website use shall be resolved exclusively in state or federal courts located in Utah.

17. MODIFICATIONS TO TERMS

CellRx reserves the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.

18. CONTACT INFORMATION

For questions regarding these Terms, contact:

CellRx LLC

Phone: +1 (385) 707-2373

Email: [email protected]